This Privacy Policy ("Policy") governs the manner in which LIYANA LOGISTICS USA INC. ("Company," "we," "us," or "our"), a corporation organized under the laws of the State of New York, collects, uses, maintains, discloses, and protects personal information provided by users ("you" or "your") through our website and in connection with the international and domestic logistics and freight forwarding services we provide.

This Policy is intended to comply with applicable privacy and data protection laws, including the New York Stop Hacks and Improve Electronic Data Security Act (SHIELD Act), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable federal and state privacy regulations.

By accessing our website, engaging with our services, or otherwise providing us with your personal information, you acknowledge and agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information from or about you, either directly or indirectly:

2. Legal Basis for Processing

We collect and process your personal information under the following legal bases:

• Your consent
• Performance of a contract (e.g., freight forwarding agreement)
• Compliance with legal obligations (e.g., U.S. Customs regulations)
• Legitimate business interests (e.g., fraud prevention, service improvement)

3. Use of Information

We use the personal information we collect for the following purposes:

• To perform logistics and freight forwarding services, including booking, tracking, customs clearance, and final delivery
• To respond to inquiries, provide quotes, and facilitate transactions
• To communicate with you by email, telephone, and SMS regarding active or pending shipments
• To comply with legal and regulatory obligations (e.g., U.S. CBP, FMC, TSA)
• To improve our services, website functionality, and customer experience
• To protect our business operations and investigate any suspected illegal activities or violations of our terms

4. Communications: Email, Phone, and SMS

5. Disclosure of Personal Information

We may disclose personal information to the following categories of third parties, solely for the purposes outlined in this Policy:

• Licensed transportation providers (e.g., airlines, shipping lines, trucking carriers)
• Customs brokers, warehouse operators, and freight terminals
• U.S. and international government authorities (e.g., CBP, TSA, FDA)
• Third-party service providers (e.g., IT systems, cloud storage, CRM tools)
• Legal counsel, auditors, and insurance providers
• Affiliates and subsidiaries of the Company

We do not sell, rent, or trade your personal information to third parties for monetary or commercial gain.

6. Data Security

In compliance with the New York SHIELD Act, we implement and maintain reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of personal information.

These safeguards include:

• Secure data storage and encryption protocols
• Access controls and employee training
• Network and system security monitoring
• Secure communications (e.g., HTTPS, secure FTP)

While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Completing logistics services
• Maintaining legal and regulatory compliance
• Fulfilling accounting, tax, and record-keeping obligations
• Managing customer support and dispute resolution

Data no longer required is securely deleted, anonymized, or archived in accordance with applicable laws.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You may control cookies through your browser settings.

Types of cookies may include:

• Strictly necessary cookies (for secure login and site navigation)
• Performance cookies (for tracking usage statistics)
• Functional cookies (to remember preferences)

9. Your Rights Under New York Law

Under applicable New York State privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of inaccurate data
• Withdraw consent (where processing is based on consent)
• Be informed of data breaches involving your information (in accordance with breach notification laws)

To exercise any of the above rights, please contact us using the contact details provided below. We will verify your identity and respond in accordance with applicable law.

10. International Data Transfers

Due to the global nature of our services, your data may be transferred to and processed in countries outside the United States. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Children's Privacy

Our website and services are intended for individuals over the age of eighteen (18). We do not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected, we will take steps to delete it.

12. Changes to This Privacy Policy

We reserve the right to modify this Policy at any time to reflect changes in law, our data practices, or business operations. If we make material changes, we will update the "Effective Date" above and post the revised policy on our website. Continued use of our services constitutes acceptance of any changes.

13. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us at:

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York and the United States of America, without regard to its conflict of laws principles.